Gardeners Eden Canadian Returns Policy 100% Satisfaction - 100% of the time! Our products are guaranteed for normal life, under standard use. If any product fails to meet your expectations for any reason, it may be returned for refund. You can return any item purchased on our Web site by mail only and within 60 days of receipt. You will be credited for the product value and any related duties and taxes, less return handling fees for customs and brokerage if applicable. Products can be returned to our Canadian Returns Facility. Please follow the instructions on the packing slip included with your order. We want you to be completely satisfied with your purchase. Instructions 1. Please contact our customer support team toll free at 1-800-822-1214, 6 a.m. to 12 midnight CST seven days a week, or email us at customerservice@gardenerseden.com, indicating your Gardeners Eden order number, a description of the item(s) you wish to return and the reason(s) for return. 2. Based on the items being returned, we will communicate to you the exact value of your credit for the item(s). You will be credited for the product value(s) and any related duties and taxes, less return handling fees for customs and brokerage, if applicable. 3. Gardeners Eden will communicate to you the mailing address for our Canadian returns facility. 4. Pack the items to return in the original shipping carton(s) if possible with all original packaging. 5. Clearly identify our Canadian returns facility address as the destination on the package labelling, and be sure to include and clearly identify the Gardeners Eden order number on the outside of the package. 6. Please fill out the Reason for Return Service section (as shown below) on the reverse side of your original packing slip.
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| *Return reason codes: a) arrived damaged, b) arrived defective, c) incorrect item, d) wrong size, e) changed my mind, f) exchange, g) other (explain). 7. Put the returnable item(s) and a copy of the original Packing Slip (with the Reason for Return Service section completed) in the original shipment packaging. Please include all product-packing materials. 8. Present the package to any carrier, take the package to any post office counter or drop the package at any authorized carrier outlet to have your return shipped to the Canadian address provided. You may wish to insure your package for the full replacement value with your chosen carrier. 9. Once received at our returns facility, your package will be forwarded to us in the U.S. and we will credit your return once the package has been received and processed in the U.S., typically within 14 to 30 business days after the package is sent. 10. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement. | ||||||||||||||||||||||||||
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